Retail Digital Services - UCB

Your everyday banking, wherever you are

UTRUST Mobile Banking

Open your account. Manage your everyday banking.

UTRUST brings account opening and everyday banking together in one app. From the welcome screen, you can log in as an existing customer or choose to create a new account.

New to UCB?

Start your account opening journey directly in UTRUST. Follow the guided steps to provide your personal information, submit the required documents, and complete verification.

Account opening is subject to eligibility requirements, verification, and the Bank’s approval.

Already a UCB customer?

Check your account balances.
View transactions and account activity.
Transfer funds between your accounts.
Send funds to other beneficiaries, including accounts at other local banks through supported services.

UTRUST Terms & Conditions

Keep your banking details current

Our customer information update application allows you to submit updated details and supporting documents. Keeping your information current helps us maintain accurate records and communicate with you effectively.

Update the information requested by the Bank.
Provide valid identification and supporting documents where required.
Submit your information for review and verification.

Updates are subject to the Bank’s verification and acceptance.

Update Your Details →

Customer Information Update Terms & Conditions →

Update Your Information

Frequently Asked Questions

Do I need a separate app to open an account?

No. Account opening is available within UTRUST. Download the app and choose the option to create a new account on the welcome screen.

What do I need to open an account?

UTRUST will guide you through the required information, identification documents, and verification steps. Please ensure that your documents are valid and your details are accurate.

Can I use UTRUST if I already have a UCB account?

Yes. Select the existing customer login option. If you have not yet activated your access, contact our customer care team for guidance.

How can I update my customer information?

Use the “Update Your Details” link above and follow the instructions to submit your information and any required documents.

What should I do if I change my phone number or cannot access my account?

Contact our customer care team for assistance with updating your registered contact details or restoring access.

Bank Safely

Never share your password, PIN, or one-time verification codes with anyone. Access our services through the Bank’s official website and app download links. Contact the Bank promptly if you suspect unauthorised activity.

Need Assistance?

Our customer care team is available to help with UTRUST, account opening, and updating your information.

Contact Us →