UCB Mobile App Privacy Policy
This Mobile Banking Application Privacy Notice (the “Notice”) applies to users of the UCB Mobile Banking Application (the “App” or the “application”).
For your convenience, UCB offers you the ability to acces s some of our products and services through mobile banking applications. The mobile application requests access to information stored on your device such as location, camera, contacts, or other features you are enrolled in to enrich and simplify your own user experience and improve our services, as well as provide additional security to protect your account(s).
At UCB, we are deeply committed to protecting the confidentiality, integrity, and security of any personal information entrusted to us through our Mobile and Online Banking platforms. Our Code of Ethics and robust security procedures ensure your data remains confidential at all times.
This Privacy Policy explains how we collect, use, disclose, transfer, and store both personal and non-personal information you share with us through our digital banking services. It is intended to supplement any previous consents you have given regarding your data and does not replace them.
As you review this Mobile Banking Application Privacy Notice, it is important for you to understand that:
Why We Collect Personal Data
We collect your data to:
How We Collect Your Personal Data
Your data may be collected when:
By providing your data, you consent to its collection and processing by UCB and our authorized service providers in accordance with this Privacy Policy.
Types of Data We Collect
Depending on your use of our services, we may collect the following:
Details that directly or indirectly identify you, such as your name, address, phone number, date of birth, identification numbers, and financial data.
Information that helps manage your finances, such as spending patterns, savings goals, and related financial behavior.
Non-identifiable data including browser type, IP address, and demographic data collected through tracking technologies or aggregated datasets.
Collected through your device’s GPS or location-aware services when enabled.
Details about the devices you use to access our services, including:
How We Share Your Information
We maintain advanced security protocols to safeguard your information from unauthorized access, including strict internal access controls.
We may share your data:
Data Erasure, Safeguards, Account Deletion and Retention
UCB implements reasonable administrative, technical, and physical measures in an effort to safeguard the information in our custody and control against theft, loss, and unauthorized access, use, modification, and disclosure. Our employees who have access to your non-public personal information are trained in the proper handling of your information. When your account information is transmitted via our services, it will be protected using encryption technology.
While we take steps to protect your nonpublic personal information and keep it secure, you also play a role in protecting your information. Transmission via the internet is not completely secure and we cannot guarantee the security of your information. You can help to maintain the security of your transactions by not sharing your Use ID and Password with anyone. User IDs and Passwords are used to help safeguard against unauthorized access to your information through the Mobile Banking App. UCB recommends that you change your password every 180 days.
You have the right to request the deletion of your personal data. If you choose to delete your UCB Digital Banking account:
Note: Certain anonymized or aggregated data may remain on our servers for lawful or operational purposes. Backups containing your data may also exist temporarily but will be removed within a commercially reasonable timeframe. We may retain personal data as required by law, to meet regulatory obligations, or to protect UCB’s legal interests.
Request to Delete Personal Data
Users can request the deletion of the data provided during account creation at any time through one of the following methods:
From within the app:
Via the online form:
Via email:
Send a request to: [email protected].
Be sure to include the following information:
Tracking Technologies and Cookie
We or our third-party partners may also use cookies; web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked; or, additional technologies to collect and store other information about your visit to, or use of, our online services. In addition, we may later associate the usage and other information we collect online with personal information about you.
There may be certain information transmitted to us regarding your location when you request information through applications on your mobile device, such as your physical location when accessing the App. Location data, we collect from your mobile device will assist us in mitigating against any potential breaches or unauthorized access to customer information.
Protecting Children’s Privacy
The App is not designed nor intended to be attractive to use by children under the age of 18 (“Minors”). We do not knowingly collect information from or market to Minors.
Notice Updates and Effective Date
This Policy is subject to change and any changes to this Policy will become effective when posted on this App. Your use of the App following these changes means you accept the revised Notice.
Contact Us
If you have any questions about this Privacy Policy, you can contact us: